FAQ

Related FAQ

Contact Olvid Support

Take advantage of Olvid Support to find answers to your questions about using Olvid, to report a bug or to suggest improvements and feedback.

Before contacting Olvid support

  1. Please check these solutions first if Olvid does not work.

  2. Please check our FAQ-Help.

Contact Olvid support

If the problem persists after executing our recommendations above, you can contact Olvid support by writing to feedback@olvid.io.

We need information to diagnose and help you. Our answers are related to the specifics of your situations and equipments, which must be compatible.

Please specify

  1. The devices involved (manufacturer, model).

  2. Their operating system (OS) (Android, iOS, macOS, iPadOS, Windows) and version. You’ll find this information in the device’s General Settings. A screenshot will do the trick.

  3. Their Olvid version. You’ll find this information in Olvid Settings > About.

  4. Any special network circumstances, if any.

  5. Some details of the process by which you reach a “problem”. Any description of your actions and the app’s reactions, so that we can try to reproduce them.

Send us a detailed crash report

If Olvid crashed, you can help Olvid and its users by sending us the Olvid crash report on your device. It does not contain any personal data.