FAQ

Related FAQ

📱 How In-app purchase works

In-app purchase allows you to immediately purchase and activate a license for a user, directly in the app. You can then manage (pay/cancel) the monthly subscription and billing via the App Store or Google Play. Olvid won’t know.

In-app purchase or Business offer?

  • In-app purchase is a one-time subscription purchase well suited to equip one person immediately, for all their profiles and devices.

  • We sell licenses directly, without the stores, from a minimum of 10 licenses (one per profile) with annual invoicing, with the Business offer.

  • You can check pricing and offers details.

Buy a license in the Olvid app

Learn how to purchase a single-user license via the App Store or Google Play, with subscription and monthly billing.

  • For this action, use one a mobile device and a profile that you will keep. Don’t use a hidden profile or a temporary profile.

  1. From , display your main profile details by tapping the top left corner.

  2. Then scroll down.

  3. Tap the button that allows you to purchase a subscription.

iPhone iPad

  1. Touch your profile picture, in the top left.

    The list of all your non-hidden profiles is displayed.

  2. Touch the desired permanent profile to purchase a license.

    This profile is actived and its profile photo is displayed in the top left-hand corner.

  3. Touch your profile picture again at the top left, then tap Manage.

    The My Profile screen appears.

  4. Scroll down to the Subscription Status section, which shows you which features you have access to.

  5. Touch View subscription offers.

  6. Touch Start trial now or Subscribe now.

Android

  1. Tap your profile picture, in the top left.

    The list of all your non-hidden profiles is displayed.

  2. Tap the desired permanent profile to purchase a license.

    This profile is actived and its profile photo is displayed in the top left-hand corner.

  3. Tap your profile picture again at the top left, then tap Manage.

    The My Profile screen appears.

  4. Scroll down to the SUBSCRIPTION STATUS section, which shows you which features you have access to.

  5. Touch SEE SUBSCRIPTIONS PLANS.

  6. Touch Start trial now or Subscribe now.

Cancel your subscription

Learn how to cancel your subscription.

iPhone iPad
  1. Cancel your subscription from Apple.
Android
  1. Cancel, pause, or change a subscription on Google Play.