Contact Olvid Support

Take advantage of Olvid Support to find answers to your questions about using Olvid, to report a bug or to suggest improvements and feedback.

Before contacting Olvid support

  1. Please check these solutions first if Olvid does not work.

  2. Please check our FAQ-Help.

Contact Olvid support

If the problem persists after executing our recommendations above, you can contact Olvid support by writing to

Our answers are related to the specifics of your device, which must be compatible.

Please let us know:

  1. Your Operating System (Android or iOS) + its version. You will find this information in the General Settings of your smartphone. A screenshot will do the trick.
  2. Your Olvid version. (You will find this information in Olvid Settings > About).
  3. Which phone model you use.
  4. Some details about the process by which you reach a “problem”: a small description of your actions and the app’s reactions, so that we can try to reproduce the problem you encountered.

Send us a detailed crash/bug report

You can help Olvid and its users by sending us the detailed crash/bug report of your device for Olvid. It does not contain any personal data.

  1. Go to iOS Settings > Privacy > Analytics & Improvements > Analytics Data. Reports for your device are displayed, alphabetically sorted.

  2. Scroll down to find reports that start with Olvid-[2021-month-day-time].

  3. Tap the report. It will be displayed.

  4. Tap .

  5. Share via email to

Feel free to do it again to send us each report.


  • Not available in English yet, until we translate the French version. Please don’t hesitate to ask if you need it.