FAQ

Related FAQ

📄 Share your crash report

Send us a detailed crash report

If Olvid crashed, you can help Olvid and its users by sending us the detailed Olvid crash report on your device. It does not contain any personal data.

iPhone iPad

  1. Go to iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data.

    Reports for your device are displayed, alphabetically sorted.

  2. Scroll down to find reports that start with Olvid-[year-month-day-time].

  3. Tap the report. It will be displayed.

  4. Tap .

  5. Share via email to feedback@olvid.io.

Feel free to do it again to send us each report.

THANK YOU!

Android


If by any chance you’re feeling like a developer, we can try to retrieve a crash log to make it easier to identify the problem, but it’s not that simple.

Don’t hesitate to come back to us if any of the following steps prove too complicated. And if you give up, we won’t hold it against you.

The aim of the following procedure is to recover the logs of all the applications on your Android device on your computer. To do this, you need to use the Logcat tool integrated into the Android Studio development environment, activate the developer options and USB debugging on your Android device and then plug it into your computer.

  1. Activate developer options on your Android device:
    • Go to Settings > About Phone.
    • Click 10 times on the build number
  2. Enable USB debugging. (This may change depending on the device model, but a search in the settings also works)
    • Settings > System > Advanced > Developer options > USB debugging: enable.

  3. Install Android Studio on your computer.

  4. Launch Android Studio and create a first empty project:
    • Don’t worry about the configuration options, they don’t matter for the rest, you can choose the “No Activity” option.
    • Allow time for the project to be created, as it will take some time to download the necessary files.
    • Once the project has been created, you should see a LogCat button at the very bottom of the window. Click on it to open the log window.
  5. Connect your Android device to your computer via USB.
    • The Android device will ask you if you want to trust a certain “RSA key”. Answer YES.
    • Now your computer can send debug commands to your Android device.
  6. Return to Android Studio and the logcat window should display logs for all your applications.
    • Enter “Olvid” in the logcat search bar to keep only Olvid-related logs.

  7. Now you need to reproduce the crash and save the log.

  8. Perform the action that causes the bug, and you should have a log in logcat that will allow us to see exactly where the crash occurred.

  9. Share via email to feedback@olvid.io.

That’s it, if you get this far, you’re a champion!

THANKS in advance for your help! And, of course, don’t worry if this mile-long procedure puts you off.

Windows

  1. You can find your Olvid logs for Windows in :

    C:\Users\[username]\AppData\Local\OlvidData\data\logs

    ou

    %LOCALAPPDATA%\OlvidData\data\logs en langage Windows.

  2. Share via email to feedback@olvid.io.

THANK YOU!

Linux

  1. You can find your Olvid logs for Linux in :

    ~/.local/share/olvid/logs

  2. Share via email to feedback@olvid.io.

THANK YOU!

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