Related FAQ

🔧 If Olvid does not work
🔔 If a device does not receive message or call notifications
🔐 If the secure channel creation never ends
👑 For administrators

Learn more

👑 For administrators

Configuration of users’ devices

Read these recommendations if Olvid does not work.

Test connection to our servers

You can use our Connection test page to test the ability of your device to connect to the servers required for mobile and desktop applications.

Intervention of third-party applications or hardware

Some applications or hardware that filter network connections may prevent Olvid from working properly, such as:

Firewalls, VPN, Proxy, iCloud Private Relay…
Blokada, AdGuard…

Configuring or deactivating them, or even uninstalling them, will confirm whether this solves the problem.

Internet connectivity

Here’s how to ensure that your devices are freely connected to the Internet, without any specific network restrictions or third-party applications interfering with normal Olvid operation.

iPhone iPad

Apple Support

Android

Android Help

Manage advanced network settings on your Android phone.

For network administrators

Contact your network administrator or Internet service provider, providing them with the following information.

Servers required for mobile and desktop applications

server.olvid.io, TCP:443 (HTTPS)
- REST API for sending and receiving messages.
- Cloudfront distribution on API Gateway, IPv4 only for now.
olvid-attachment-chunks.s3.eu-west-3.amazonaws.com, TCP:443 (HTTPS)
- For storing message attachments.
- S3 Bucket with HTTP GET/POST requests.
ws-server.olvid.io, TCP:443 (WebSocket in HTTPS)
- WebSocket for some notifications.
- Cloudfront distribution on API Gateway.
transfer.olvid.io, TCP:443 (WebSocket in HTTPS)
- Relay server used to import a profile in order to use Olvid on a second device.
- Cloudfront distribution on API Gateway.
turn-scaled.olvid.io, UDP:5349, TCP:443
- Used as a TURN server for Olvid calls.
- During a call, one (or more) other UDP port will be chosen on these servers and it will be necessary to be able to connect to it.
- Geolocated IP to 3 regions:
  - ap.turn-scaled.olvid.io, eu.turn-scaled.olvid.io, us.turn-scaled.olvid.io
  - Each region has an elastic load balancer with an internal AWS DNS.
- You can choose to set up your own TURN server(s) for audio and video calls, especially if particular network conditions prevent Olvid’s TURN servers from offering optimal quality of service. (This option is currently only available on Android).
invitation.olvid.io, configuration.olvid.io, openid-redirect.olvid.io, TCP:443 (HTTPS)
- Used to add contacts remotely or to add contacts from your company’s directory.
- Various static web pages hosted in S3 buckets.
map.olvid.io, TCP:443 (HTTPS)
- Used to share a location.
- Map server (OpenStreetMap style and tile files).
- You can choose to not use map service or to use another custom OpenStreetMap server.
pelias.olvid.io, TCP:443 (HTTPS)
- Used for location sharing.
- Address search server.
- You can choose to disable address search or to use another custom address server.

Other servers

Apple and Google push notification servers for iOS and Android mobile apps.
No specific server for the desktop version. Notifications go through the WebSocket on ws-server.olvid.io.
iCloud and Google Drive servers for iOS and Android Olvid profiles backups.
- You can choose to configure your own WebDAV server for automatic backup of Olvid profiles. (This option is currently only available on Android).
web.olvid.io, TCP:443 (HTTPS) for Olvid Web with an Android.
- Elastic load balancer with an internal AWS DNS.
When sharing a link, a request to the site involved can be made to retrieve a preview.

Keycloak server hosted on premise

server.olvid.io, TCP:443 (HTTPS)
- Cloudfront distribution on API Gateway, IPv4 only for now.
- REST API where only the https://server.olvid.io/keycloakQuery point is called, in POST.

Configuring Olvid via the Settings Generator

You can use the Ovid Settings Generator to configure, replicate, manage, update and share an Olvid settings environment with your Olvid users.

This generator lets you generate a simple Settings Link and its QR Code to share with your users, that they simply click or scan to have the Olvid app on their device automatically configured as you recommend.

Generate an Olvid Settings Link and its QR code

Access the Settings Generator.
Make your selections.

A Configuration link and its QR code are updated automatically (top right).
Share this Configuration link or its QR code with your users.
After clicking the link or scanning the QR code, Olvid automatically opens on the user’s device, giving them the choice of accepting or rejecting the settings.

Modify an Olvid parameter configuration link and its QR code

Each user and administrator can study the parameters of the link proposed to them.

Access the Settings Generator.
Click on Import settings (top right).

A pop-up opens.
Paste here the Configuration link to import, and click Import or Cancel.

The link’s parameters are updated and displayed on the web page.
Modify or not the choices, according to your preferences.

Deploying and configuring Olvid via an MDM

Like any app in the stores, Olvid can be deployed and configured via an MDM (a mobile device management app).

Silent installation of Olvid for Windows

To silently install Olvid for Windows, run the command:

msiexec /i Olvid-2.3.0.msi INSTALLDIR="C:\Program Files\Olvid\" /passive /qn /norestart